If you have club staff members that are unable to login to their accounts and are getting an error message that SportsRecruits "could not process their request," the reason for this is because they were not assigned to any teams!
If you did not assign them purposefully to avoid their names showing up as the point of contact on your athlete's profiles, you can fix this. You can still assign the coaches to their teams so they have access to their players' recruiting information.
When a coach requests a recommendation about an athlete, that request is sent to any of the staff members listed on the athlete's profile under club team information. These contacts include any staff members that are assigned to the athlete's team within the club. If a staff member is assigned to a team, they have access to all of the athlete profiles on that team. As an administrator, you can also determine whether or not these staff members show up as contacts for college coaches on the athlete profiles.
There is a setting for each staff member called "Profile Visibility" which you can set to "private" so that the coach will not show up as a contact on the athlete profiles when a college coach views their profile, but the club coach can still interact with the player profiles.
To fix this, just log in to your account and head to the "Staff" section of the "Profile" tab. Click "edit" next to the staff member. Highlight the teams which they should be assigned to. Then select "Private" on the profile visibility toggle. Then hit "Save."
If the staff member is set to private, their name & contact information will not appear on athlete profiles & that staff member will NOT receive recommendation requests from college coaches.
*NOTE: Only club directors & administrators have the ability to alter this setting! If you do not have access to this setting, reach out to the administrators of your club's account.