Your SportsRecruits profile is a centralized location for college coaches to evaluate you as a student-athlete. They can view your videos, review your athletic and academic information, and communicate with you all through the platform. It is important to have everything in one singular profile, but sometimes multiple profiles (or duplicates) can be created. If you notice this, the Customer Success team can help if you contact them at help@sportsrecruits.com or submit a request form here.
Why do I have Multiple Accounts?
Multiple accounts for an athlete can be created during any process related to creating accounts. We have a system with certain criteria in place that notifies us of potential multiple accounts. However, if names and/or email addresses are not close enough to combine the accounts, rather than potentially merging together false data, a new account is created. These are most often a result of:
-
Rosters being created for Events
-
Rosters are being updated for an integrated Club or High School
-
An account is created accidentally on a login/signup page
-
-
If an athlete attends an event and submits information for the event roster or is added to an integrated team's roster, the athlete's information must match exactly in order for their existing account to be synced. This includes first name, last name, athlete email, and graduation year. If any of this information does not match the existing account's information exactly, then a new account may be created.
-
-
-
-
-
Note: Accounts with different names or nicknames or different athlete emails are a common reason for multiple accounts.
-
Ex. 1: Cassandra vs. Cassie will be read as two different athletes. Similarly, the name Cassandra "Cassie" vs. Cassandra will not be recognized as the same athlete.
-
Ex. 2: An athlete has the same spelling, but two email addresses (example@gmail.com and example@icloud.com) will be read as two different athletes.
-
-
-
-
-
If someone is trying to gain access to an existing account and they create a login with a different email address or a parent/guardian accidentally created an account by submitting the athlete's name and their parent/guardian email address, a new account may be created.
-
-
This article has more information on Adding/Updating Contact Information if needed.
-
-
-
How do I know if I have Multiple Accounts?
-
When you sign in to your account, you should only have the option to view a single profile. If you notice multiple options are presented to you, and they are for the same athlete within the same sport, then there are two active accounts for the athlete.
-
If you notice the account is a Free account, and you have either paid for a Pro Account or have a Pro account through your club or high school, you are viewing a duplicate account. Once the accounts are merged, the account will automatically upgrade to give you access to the full platform again.
If you run into any of these situations, email help@sportsrecruits.com and the team can help merge the accounts for you. During any merge, all of the athlete's information, videos, messages, and activity will remain intact.
About SportsRecruits
SportsRecruits is a college recruiting website that was created for student-athletes and organizations to take control of their recruiting process. Our online platform provides you with the necessary tools to organize your recruiting process, market yourself with your recruiting profile, connect with college coaches, and ultimately find your dream school.
Click here to get started for free!
Comments
0 comments
Please sign in to leave a comment.