Why Do I Have Duplicate Accounts, and How Do I Merge Them?

A duplicate account happens when a second account is created for the same student-athlete. Email help@sportsrecruits.com and our team will merge them. Everything on both accounts, including videos, messages, and activity, stays intact.

How Do I Get My Accounts Merged?

Email help@sportsrecruits.com or submit a request and include:

• The student-athlete's full name
• The email address on each account
• The sport

Our team will merge the accounts into one account. If one account has Pro, the merged account keeps Pro access.

How Do I Know if I Have a Duplicate Account?

• You see more than one account when you log in. If both are for the same student-athlete in the same sport, there are two accounts.
• Your account shows as Free, but you paid for Pro or get Pro through your club or high school. You're likely logged in to a duplicate account. Once the accounts are merged, the full Pro account is back.

Why Was a Duplicate Account Created?

A new account is created when the information submitted doesn't exactly match an existing account. To keep the right information together, we don't combine accounts unless the first name, last name, student-athlete email, and graduation year all match.

This most often happens when:

• You submit information for an event roster
• Your club or high school updates its roster
• Someone signs up again on a login or signup page
• A guardian signs up with the student-athlete's name and the guardian's own email address

Small differences count as a mismatch. For example:

• Different name spellings: "Cassandra" and "Cassie" are read as two different student-athletes.
• Different email addresses: example@gmail.com and example@icloud.com are read as two different student-athletes, even with the same name.

PRO TIP: Use the same name and email address everywhere you sign up, including event registrations. That's the easiest way to keep everything on one profile that college coaches can find.

FAQ

Will I lose anything when my accounts are merged? No. The student-athlete's information, videos, messages, and activity stay intact after the merge.

Can I merge the accounts myself? No. Our support team merges accounts for you. Email help@sportsrecruits.com with the details above.

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• How to change your email and phone number on your account